Aspect is a global technology leader fueled by the passion to help organizations transform the way they communicate and collaborate with their customers, empoyees and partners. Our solutions for customer contact and our enterprise IT services address a changng business landscape, where Enterprise 2.0, advances and adoption in cosumer technology and much more demanding customer expectations are creating the perfect storm to drive a new generation of customer contact. And Aspect is at the forefront of delivering the innovative solutions organizations need to capitalize on this new paradigm.

As the historic and current leader in mission-critical voice applications, Aspect brings experience in strategic planning and technology implementation of high-stakes, complex customer-facing business processes, and the proven ability to unify disparate communications technologies. This is evidenced by more than 1,000 deployments of unified platforms and successful Aspect deployment across 2000 employees in 20 countries.Aspect Products and ServicesAspect Unified IP is our next-generation unified contact center platform that unites customer contact capabiilities, including inbound (ACD), outbound (dialer), voice portal, and Internet contact capabilities to help organizations take full advantage of the benefits of unified communications. Aspect Unified IP helps organizations dynamically respond to changing market and operational conditions including trends in consumer sentiment and peaks and valley in contact activity, as well as Web 2.0 phenomena such as social media buzz and groundswells. As the foundation for our unified communications applications for the contact center, the Aspect Unified IP platform simplifies management by enabling the business to adjust rules and processes without custom programming or configuration from IT.
 
The Aspect workforce optimization platform synchronizes workforce, quality and performance management capabilities to help customer contact and back office managers control costs, enhance service levels and align contact center performance with strategic goals.  As the foundation for our unified communications applications for the contact center, the Aspect workforce optimization platform turns contact center/back office integration, social media participation and ‘ask-an-expert’ scenarios into practical reality by enabling planning, scheduling, monitoring and analysis with the same visibility and control that has been long-established in the contact center.
 
Aspect® Global Services provides comprehensive consulting, technical and educational services to help customers realize the full potential of their unified communications solutions across the enterprise and in the contact center. The Aspect Global Services team is comprised of business professionals and Microsoft certified experts whose sole focus is to drive the greatest returns for customers by enhancing knowledge worker productivity, streamlining business processes and transforming enterprise communications. Aspect Global Services include Aspect® Professional Services, Aspect® Technical Services, and Aspect® Education Services.
 
Aspect® Professional Services delivers Microsoft unified communications (UC) capabilities in the contact center and throughout the enterprise. Aspect consultants help organizations identify the right opportunities, navigate implementation obstacles and get the right results from UC with services that span conception through completion. From improving individual productivity and heightening collaboration to communications-enabling business processes and transforming enterprise communications, Aspect provides experienced guidance at every step of an organization's UC journey.